Product Spotlight

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Ten Tips for Effective Content in Skilljar

We’ll show you how to execute on the top 10 content strategy tips

Live Spotlight Webinar

[Archived] Performing Bulk Uploads

Learn how to upload content in bulk and automatically create lessons from the content.

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[Archived] Catalog Filter Groups

Make it easy for students to find courses in your catalog.

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Optional Lessons

Use optional lessons to offer flexibility with surveys, exams, and more.

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Analytics Fundamentals

Learn how to get the most out of Skilljar enrollment and student data.

Implementation 101

Planning your training portal launch.

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3 Reasons to Prioritize On-Demand Customer Training

Customer onboarding is an increasingly important part of long-term customer success. As your customer base grows, it becomes more challenging to consistently deliver an excellent experience with the same success.

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5 Ways to Ensure Training is Cross-Functional

Regardless of where your training department sits, it is essential that you’re in an organization that helps your program get the continued visibility and resources it needs to succeed.

A New Segmentation Model for Customer Onboarding

Driving Product Adoption with the Risk-Scale Onboarding Matrix

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How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today.

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Advanced Training Package

Dive Deeper with our Advanced Training Package

Strategies for Promoting your Training Offerings

Discover ways to inspire end users to learn more about the various products and features you offer.

Defining Your Customer Education Model (Keynote)

Determine the model that best suits your needs and how to put that model into action

How to Choose an LMS for External Training

Is your Learning Management System optimized for external audiences?

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Course Series Filter Groups

Make it easy for students to find courses within course series.

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[Archived] Updating Dashboard Users

Learn how to update existing dashboard users and their access within the Skilljar dashboard.

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[Archived] Working w/ Language Packs

Allow your students to navigate your training platform in their desired language.

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Managing Live Event Attendees

Learn how to manage existing live events and attendees.

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Measurement & Optimization Strategies

This course is designed to give you an overview of key topics for tracking the health of your program.

Customizing Course Platform Text

Customize the default text that appears in the training platform

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Skilljar 2020 Golden Skillet Awards

Check out the 2020 Golden Skillet Award Winners

General Sessions

Skilljar Deskercise Break

These are the stretches you need to get you through long days sitting at your desk!

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Content that Sticks (Panel)

Strategies for Building Effective Training Content for Voluntary Learners

Learning Outside the Box

Taimur Rashid (Microsoft) discussed the mechanisms Microsoft uses to ensure its customers, partners, and the broader Microsoft ecosystem are well-equipped to find value in the company’s products and services.

Partnering with Customer Success

Panelists discussed the relationship between Customer Success and Customer Education and how training can directly translate to improved business outcomes.

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Aligning Customer Education and Certifications

Panelists discussed the benefits of a certification program and how such a program relates to Customer Education.

Getting Started with Catalog Pages

Learn all about Skilljar's newest feature with this on-demand training course.

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[Archived] Basic Course Publishing

Learn the basics involved in publishing a course.

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How Customer Education and Support Can Solve Each Other's Biggest Problems

We share real-world strategies to help customer education and support work together

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Skilljar's Salesforce Integration 101

Skilljar’s Salesforce integration feeds your customer training data directly into your existing Salesforce CRM account.

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Archived: Best Practices for Launching an LMS

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6.1 Marketing New User Training

Learn how to convert your newest customers into your newest learners!

[Archived] Creating the Perfect Training Course

In this webinar, we discussed the findings from our latest study on the anatomy of a training course.

Dashboard vs Training Domain

Administrators use the Skilljar Dashboard to design and distribute their training platforms.

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Creating Engaging VILT Content

Learn some techniques and tips for creating VILT content that engages your audience

Creating Delightful Customer Education Programs that Drive Business Outcomes

It’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary.

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Implementation Charter

This course will walk you through the Program Strategy Section of your Skilljar Implementation Charter.

How UserTesting Drives Product Adoption and CX with Customer Education

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Single Sign-On Overview

Learn the basics of Single Sign-On and how you can use it to control enrollment and authentication in your training domain.

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[Archived] Creating Multimedia Lessons

Learn about the various types of content you can use to create a new lesson in a course.

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Monetizing Your Training Program

Ready to grow training revenue? Learn how to leverage internal partnerships to drive training revenue through the roof.

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4.2 Getting Started w/ Live Training

Use this lesson type to offer Instructor-Led or Virtual Instructor-Led Training from within Skilljar!

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[Archived] Working w/ Tags

Learn about tags and how to surface courses on your catalog using filter groups.

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Onboarding Course 2: Content

Creating courses, lessons, and live training events.

[Archived] Inviting Dashboard Users

Learn about the various types of dashboard users and how to manage them.

Dashboard Administration

Badges, Certificates, and Certifications

Do you know what the differences are between badges, certificates, and certifications?

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The Better Way to Onboard Customers

The best onboarding programs have a super power: they’re constantly improving.

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Uncovering Actionable Insights with Customer Education Data Integrations

Learn about the importance of connecting your Customer Education program to the other business systems and tools used by your company.

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Admin Dashboard Overview

Explore the functions and layout of the Admin Dashboard

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Common Challenges and Solutions for Digital Training

This course takes a look at 6 common challenges we hear when creating on-demand resources or delivering virtual training, as well as some solutions to help with each.

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4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon

Learn how Culture Amp's program differentiates them from their competition, and how it benefits customer health, account expansion, and sales enablement.

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Customer Education Insights: Sandi Lin, Skilljar

Sandi Lin, CEO of Skilljar will welcome attendees and present insights on Customer Education

Onboarding Course 3: Publishing

Creating a domain, configuring access, and promoting your training.

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Program Spotlight: DataRobot

Transforming DataRobot University in <90 Days - Presented by Sharon Castillo, Director of Education, DataRobot

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The Rise of Customer Education

Exploration of market and industry trends that have led to an increased focus on Customer Education

The Golden Rule for Your Customer Education Portfolio

Adam Avramescu shares his background and experience in the customer training field and delves into the strategy and tactics around building a Customer Education portfolio.

Acquiring and Retaining Learners to Drive Product Adoption

Maria Manning-Chapman discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.

Value-based Customer Onboarding

The panelists discussed various facets of their onboarding programs, including best practices and the evolution of their companies’ programs.

7.2 Marketing and Distribution Tactics

This course is designed to give you an overview of key topics surrounding what you should know about when it comes to marketing your customer education program.

Building a Business Case For Customer Training

Prove the value of your training program and tackle objections head-on with insight into how to build an effective business case for customer training.

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

We explore the world of credentials in-depth and how they relate to customer and partner training programs.

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The Definitive Guide to Customer Education Metrics

Start mapping customer training program impact to business outcomes

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Building Your Customer Education Brand

Using customer champions to drive widespread program adoption

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Three Keys to Unlocking a Successful Customer Education Program

The most successful programs have three key attributes in common: strategy, content, and technology.

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Foundations in Customer Education Assessment

We built this program to help leaders like you learn more about the field and understand the fundamentals of building and maintaining an amazing Customer Education program.

Data-Driven Customer Education (Panel)

Lessons Learned from Embedding Education Throughout the Customer Journey

Content Creation and Curriculum Design

This course is designed to give you an overview of key topics surrounding the content for your customer education program.

Engaging and Empowering Customers with Video

Matt Pierce, Learning and Video Ambassador at TechSmith, details how and why video should be a key component of any customer training program

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2.3 Tips and Tools for Creating On-Demand Content

Join us as we take a look at ways to improve your on-demand content for both on and off-camera formats

Creating Engaging On-Demand Content

Learn some techniques and tips for creating on-demand content that engages your audience

Creating Engaging Content in a Virtual World

Check out our tips and tricks for creating engaging content in a virtual world.

4 Steps to Create a Customer Onboarding Program

Educate customers on why they need your product, not only on how to use it.

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Skilljar Implementation Guide

Skilljar’s Implementation team will partner with you throughout the initial stages of establishing your training site.

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4 Ways to Market Your Customer Education Program

If you’re noticing that users aren’t registering or engaging with your training program, it might be because of a lack of awareness of your education program or of the value that your education program could provide.

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The Why, What, & How of Transitioning to Virtual Training

Self-paced, on-demand programs can give students access to the information they need, exactly when they need it.

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How to Use Customer Education Data to Make Better Business Decisions

Analyzing training data in conjunction with other key customer health and revenue metrics can help you optimize and prove the business value of your program.

How Customer Education Can Help You Scale Your Customer Success Team

We delve into why and how Customer Education is an effective method for scaling your Customer Success team.

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Training for Lead Generation, Customer Onboarding, and Support

Addressing prospect and customer needs in a thoughtful manner at every stage of the customer lifecycle is now a strategic necessity.

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Monetizing Customer Education

Monetizing customer training helps to offset program costs, fuel your initiatives, and enable additional investment in your programs.

Onboarding Course 1: Setup

Configuring your environment.

Dashboard Administration

Skilljar Admin Professional Exam

Demonstrate your Skilljar knowledge! Complete this exam to earn your Admin-level Skilljar Admin Professional certificate!

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5 Customer Retention Strategies that Work

Drive long term value with a customer-centric strategy

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3 Questions to Evaluate the Health of Your Customer Education Program

We’ve put together three questions to help you evaluate the health of your customer education program.

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Investing in Customer Education

This executive panel shares thoughts and advice on investing in Customer Education - Presented by executives from Skilljar, Gainsight, Zuora, and Sika

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How to Get Your Learners into Flow

One of the hardest things to do is to motivate students to want to learn - Presented by Fresia Jackson, Culture Amp

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How Unifying Customer Communities and Education Can Drive Engagement

How do leading Customer Success teams combine resources across channels to drive product adoption, customer engagement and customer retention?

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Content Creation at Scale

As the demands for your content increase, learn about how to scale content creation - with or without a specific CE team - Presented by Randon Ruggles & Kyle Schuler, Jamf

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Instructional Writing at its Best

How to write and edit content for learning and effectively communicate the need for this adaptation to subject-matter experts - Presented by Debbie Smith, Braze

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The Customer Education Pyramid

You’ll learn a framework you can use to define your KPI metrics and map them to organizational outcome goals - Presented by Imtiaz Alam & Chris Anderson, Guru

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Customer Education at LinkedIn

LinkedIn has several distinct lines of business, but one thing they have in common is amazing Customer Education programs - Presented by Stephanie Pellegrino, Stephanie Hurst, & Sonia Sawlani, LinkedIn

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Collaborative Learning: Creating Activities that Engage

Asynchronous, self-paced training online is an effective way to scale education - Presented by Mark Tippin & Jim Kalbach, Mural

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Demystifying the Revenue Generating CE Program

Our hosts focus on considerations one should take when asked to build a revenue-generating education practice - Presented by Keri Schneider & Amy Hargis, Snowflake

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Observations from Skilljar's World-Class CS Team

Learn about the trends that our experts are noticing - Presented by Skilljar's own CS Team Members, Sara Robba, Dean Spalding, Ana Mays, & Macz Norton

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CELab Live from Connect 2020

Recorded live during Skilljar Connect 2020! This episode of CELab featured Q&A from Adam Avramescu, Slack & Dave Derington, Outreach

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Training a Global Audience

When usage is growing there are both language and cultural barriers to overcome to make sure your users are learning effectively around the globe - Presented by Craig Morrison & Jeff Resnick, OSIsoft

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Where Content and Certification Converge

In this case study, find out how Slack stood up a new customer certification program in a matter of months by prioritizing multi-vendor partnerships and iterative learning design - Presented by Liana Maharaj-Parrish & April Trask, Slack

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Intro to Program Strategy

This course is designed to give you an overview of key topics surrounding your Customer Education Program Strategy.

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Data-Driven Training: Customer Training Completion Rates

We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.

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[Archived] Why Every Tech Company Needs a Customer Enablement Program

Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.

Optimizing Customer Training: Benchmarks for 2017

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.

[Archived] Mapping Your Customer Training Journey & Growth Plan

Customer training is not designed to be static; there’s always room for more growth.

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Adapting Customer Onboarding for an On-Demand World

Learn how to create an effective customer education strategy for the modern learner.

[Archived] Creating a Successful Customer Training Strategy

Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.

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[Archived] Creating a Successful Customer Training Strategy [Sectioned]

Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.

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How Customer Education and Support Can Solve Each Other’s Problems

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How to Price and Package Customer Training

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Best Practices for Launching an LMS

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Training for Lead Generation, Customer Onboarding & Support

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Choosing Between On-Demand and Instructor Led Training

Measuring the ROI of Customer Training

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The 3 Stages of Customer Training Development

Customer Training Benchmarks for 2017

Customer Training Goals for 2018